Email us: apexservice.ca@gmail.com

Return & Refund Policy

Return & Refund Policy

Return Window

  • Returns are accepted within 30 days from the purchase date shown on your receipt/invoice.

  • Items returned after this window are not eligible for refund or exchange.

Eligibility

  • Item must be unused, in original condition, and in original packaging.

  • A receipt or proof of purchase is required.

Non-Returnable Items

  • Items marked FINAL SALE / Clearance — cannot be refunded.

  • Customized / special-order items.

  • Opened consumables (e.g., hardware packs, protective films) or items not suitable for return due to hygiene/safety once opened.

Warranty Note (Canopy & Cushion Products)

  • Fabrics are water-repellent (not waterproof). Leakage issues and water stains are not covered by warranty.

Partial Refunds (Inspection-Based)

  • Returns not in original condition, missing parts, or damage not due to our error may incur a 10–30% refurbishment/handling deduction based on inspection.

How to Start a Return

  1. Email apexservice.ca@gmail.com within 30 days of purchase with your Order Number, the item(s) you wish to return, and the reason (include photos if damaged/defective).

  2. We will issue a Return Merchandise Authorization (RMA) with packing/shipping instructions.

  3. Include your ORDER ID inside the box.

  4. Ship the merchandise to: 1255B Reid St, Unit 9B, Richmond Hill, ON L4B 1G1

  5. Provide the tracking number once shipped.
    Tip: For returns over $75, use a trackable service or shipping insurance.

Refunds

  • After we receive and inspect your return, we will email you the approval or rejection.

  • If approved, we will submit the refund within 3–5 business days to your original payment method. Your bank or card issuer may require an additional 3–10 business days to post the credit.

Late or Missing Refunds

  • If you don’t see the refund after the timelines above, please check with your bank/card issuer first. If you still need help, contact apexservice.ca@gmail.com.

Shipping & Costs

  • For non-defective returns, the buyer is responsible for all shipping costs.

    • If you use your own carrier, you pay that carrier directly and no return-shipping charge will be deducted from your refund.

    • If you request our prepaid return label, the actual label cost will be deducted from your refund.

  • Original shipping charges (if any) are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged. For canopy/cushion products, please note the warranty exclusion above.

  • To request an exchange for the same item, email apexservice.ca@gmail.com for instructions and an RMA, then ship to the address above.

Customer Support

Apex Enterprise Co., Ltd
Tel: 1-888-775-2225
Fax: (905) 695-2287
1255B Reid Street, Unit 9B, Richmond Hill, ON, L4B 1G1
Hour of Operation: Mon–Fri, 9:00 a.m.–4:30 p.m. Eastern Time