Refund policy

Return Window

  • Returns are accepted within 30 days from the purchase date shown on your receipt/invoice.

  • Items returned after this window are not eligible for refund or exchange.

Eligibility

  • Item must be unused, in original condition, and in original packaging.

  • A receipt or proof of purchase is required.

Non-Returnable Items

  • Items marked FINAL SALE / Clearance — cannot be refunded.

  • Customized / special-order items.

  • Opened consumables (e.g., hardware packs, protective films) or items not suitable for return due to hygiene/safety once opened.

Warranty Note (Canopy & Cushion Products)

  • Fabrics are water-repellent (not waterproof). Water intrusion or water stains resulting from normal weather exposure, heavy rain, pooling water, improper installation, wear and tear, or lack of maintenance are not covered under warranty. However, manufacturing defects in materials or workmanship that result in leakage may be eligible for warranty coverage upon inspection and approval.

Partial Refunds (Inspection-Based)

Returns not in original condition, missing parts, or requiring cleaning, repackaging, or refurbishment may incur a 10%–30% refurbishment and handling deduction based on inspection.

Non-Refundable Condition

Returns determined upon inspection to be in a condition that cannot be resold may be refused and will not be eligible for a refund.

How to Start a Return

  1. Email apexservice.ca@gmail.com within 30 days of purchase with your Order Number, the item(s) you wish to return, and the reason (include photos if damaged/defective).

  2. We will issue a Return Merchandise Authorization (RMA) with packing/shipping instructions.

  3. Include your ORDER ID inside the box.

  4. Ship the merchandise to: 1255B Reid St, Unit 9B, Richmond Hill, ON L4B 1G1

  5. Provide the tracking number once shipped.
    Tip: For returns over $75, use a trackable service or shipping insurance.

Refunds

  • After we receive and inspect your return, we will email you the approval or rejection.

  • If approved, we will submit the refund within 3–5 business days to your original payment method. Your bank or card issuer may require an additional 3–10 business days to post the credit.

Late or Missing Refunds

  • If you don’t see the refund after the timelines above, please check with your bank/card issuer first. If you still need help, contact apexservice.ca@gmail.com.

Shipping & Costs

  • For non-defective returns, the buyer is responsible for all shipping costs.

    • If you use your own carrier, you pay that carrier directly and no return-shipping charge will be deducted from your refund.

    • If you request our prepaid return label, the actual label cost will be deducted from your refund.

  • Original shipping charges are non-refundable and will also be deducted from your refund. 

Exchanges

  • We only replace items if they are defective or damaged. For canopy/cushion products, please note the warranty exclusion above.

  • To request an exchange for the same item, email apexservice.ca@gmail.com for instructions and an RMA, then ship to the address above.

Customer Support

Apex Enterprise Co., Ltd
Tel: 1-888-775-2225
Fax: (905) 695-2287
1255B Reid Street, Unit 9B, Richmond Hill, ON, L4B 1G1
Hour of Operation: Mon–Fri, 9:00 a.m.–4:30 p.m. Eastern Time